MA Money General Terms & Conditions

 Version 21, June 2025

These are the MA Money General Terms & Conditions Version 21 dated June 2025 incorporated into loan agreements referring to these terms and conditions. They form part of your loan agreement. This document does not contain all the precontractual information required to be given to you. You must read this document together with the document that contains the Financial Table. Words printed in italics have special meanings and are defined at the end of this document or in the document that contains the Financial Table.

Part A – Loan terms

1. Other documents you must read

In addition to your loan agreement (which includes these General Terms & Conditions), you must read and comply with:

  1. the Mortgage Common Provisions;
  2. access methods, if applicable; and
  3. any other conditions reasonably imposed by the Lender.

Take particular notice of the things you must do and must not do with any mortgaged property and when your payments are due. If you are unsure, call us on 1300 762 621.

2. When there is a binding legal contract between you and the Lender

IMPORTANT: Until the settlement date, we have the right to change the terms of your loan agreement or to withdraw our offer to lend altogether.

There is no binding legal contract between us until the settlement date or such earlier date as we decide. This means that until the settlement date:

  1. you are not bound to go ahead; and
  2. we have the right to change the terms of your loan agreement or to withdraw it altogether and decline to make an advance of funds to you if anything occurs which we reasonably believe makes proceeding with the loan undesirable. We are not obliged to make an advance of funds until all relevant conditions are fulfilled to our satisfaction. You may be liable for costs even if we decide not to proceed.

3. Joint borrowers

3.1  If there are two or more borrowers, each of you is individually liable, and all of you are jointly liable. This means that the Lender may take legal action against any one of you for all the outstanding amounts.

3.2  Each borrower can bind each other borrower. For example, any one of you can authorise a redraw or transaction on any offset sub-account, a split into one or more loan accounts, or any other activity in respect of your loan. Each borrower and any guarantor will be liable even if they did not know about or agree to the transaction.

IMPORTANT: This means that each one of you may be required to pay the whole amount owing even if you have some other arrangement amongst yourselves and even if not all of you benefit equally.

3.3       Despite this clause 3, we may require all borrowers and guarantors to authorise any activity with respect to your loan.

4. Representations and warranties

4.1       You represent and warrant that all information you have given us regarding your financial and personal affairs and any mortgaged property is true and correct.

4.2       You also represent and warrant that other than as disclosed to us in writing prior to the settlement date:

  1. there are no unpaid rates or taxes owing in respect of any mortgaged property;
  2. the mortgaged property will be occupied by you (unless otherwise approved by us);
  3. there are no notices or proposals from any government or other authority adversely affecting any mortgaged property;
  4. there are no defects or disputes relating to any mortgaged property; and
  5. there are no structural alterations or improvements on any mortgaged property which require approval by the council or any other authority which have not been approved.

5. What we can do with your loan account

5.1 We can debit your loan account with any amounts due under your loan agreement, such as interest and credit fees and charges, and any amounts lent to you or at your request. If you have more than one loan account, we can debit these amounts to any of your loan accounts.

5.2 If a third party makes a payment to you on our behalf, we can debit your loan account on the date that money is made available to you.

5.3 You may with our approval split your loan account into two or more accounts or switch account types. The following are examples of switches. Some or all of these options may not be available to you.

  1. Consolidate one or more loan accounts.
  2. Convert from interest only repayments to principal and interest repayments and vice versa.
  3. Convert from one type of account to another type of account.

You may request a split or switch prior to the initial drawdown, in which case the change takes effect from the settlement date. We have full discretion whether or not to approve any split or switch requested by you.

5.4       If a new loan account is created, separate repayment dates and interest debit dates may apply to that new account. If your loan account is split into two or more accounts, you may have to pay interest on the amount split to the date on which the split occurs.

5.5       We may combine two or more loan accounts if they have identical repayment types, interest rates, interest only periods (if applicable), and loan purposes. We may also combine any offset sub-account with another loan account.

5.6       If you do not draw down the total amount of credit on the settlement date, any borrowing of the balance is subject to our approval.

6. Payments you must make

6.1 You must make all payments and pay all credit fees and charges in which are payable under your loan agreement. In addition, on the final repayment date, you must pay us the amount you owe us.

6.2 Payments will be credited to your loan account only when they are actually received by the Lender. All payments must be made in full when they are due, without setting off or deducting any amounts you believe the Lender owes you, and without counterclaiming any amounts from the Lender.

6.3 If applicable, you may with our approval make weekly or fortnightly repayments of the amount specified by us instead of making monthly repayments. If you want to make weekly or fortnightly repayments, please make appropriate arrangements with us. Fortnightly repayments are not available for interest only loans.

6.4 Payments are to be made by direct debit or by any other reasonable method we direct. You must sign a direct debit authority to authorise us to debit one of your bank accounts for payments due under your loan agreement and you must keep that account open. You authorise us to use that direct debit authority for payment of any amounts due under your loan agreement. If an attempted direct debit fails, we may make reasonable further attempts to direct debit your account until the direct debit is successful.

6.5 The amount of each payment may include any applicable direct debit fees, taxes or charges relating to the payment method in addition to your repayment amount.

6.6 If any payment is due on a day which is not a business day, the payment must be made on the next business day.

6.7  If any payment is due on a day which is the 29th, 30th or 31st of a month with no such date, the payment must be made on the last business day of that month. For example, if your settlement date is the 31st day of December, your April repayment will be due on 30th April (assuming it is a business day) as 31st April is a date which does not exist.

6.8 If any payment to us is dishonoured, the payment will be treated as not having been made, and interest will continue to accrue on the unpaid daily balance until actual payment is received by the Lender.

6.9 The amount you owe us must be repaid within 180 days from the date you die (or if there is more than one borrower, from the date the last borrower dies) or a guarantor dies unless other arrangements are made for the continuation of the loan to our satisfaction. We will discuss this with your executor or beneficiaries and seek to agree to a mutually acceptable solution. If there is more than one borrower, and one of the borrowers dies, we may allow the surviving borrower(s) to continue to operate the loan account(s).

6.10 If you are required by law to deduct any amount from a payment due to us, unless we can receive a credit or rebate for that deduction, you must make an additional payment so that the amount we receive is not reduced.

7. How your payments are applied

7.1       We can apply any payment or other credit to any part of the amount you owe us in any order we determine.

7.2       If you have more than one account with us, and you make a payment without telling us in writing how the payment is to be applied, we can apply it to any one or more of the accounts in any way we think fit.

7.3       If any of your loan accounts are in arrears while one or more of your other loan accounts or other accounts with us have funds available to be drawn, you authorise us to appropriate from any one or more of those accounts to pay some or all of your arrears. We are not obliged to do this.

8. Interest

8.1 You must pay us interest on all amounts debited to your loan account from the date the amount is debited. Interest debited to your loan account forms part of the amount you owe us.

8.2 Interest charges are debited to your loan account monthly in arrears on the same day of each month as the settlement date and on the final repayment date. If the day on which interest is due to be debited is not a business day, interest will be debited on the next business day. If the day on which interest is due to be debited is the 29th, 30th or 31st of a month with no such date, interest will be debited on the last business day of that calendar month. If a fixed rate period or interest only period ends on a day which is not a business day, your fixed rate or interest only period may end on the next business day.

8.3 In addition to debiting interest to your loan account as specified above, we may debit interest whenever the loan is in default, the whole of the amount you owe us is repaid, or we increase your amount of credit or vary your loan agreement. Interest charges may also be debited on the date of any switch or split.

8.4 Interest charges are calculated by applying the interest rate to the unpaid balance owing to the Lender at the end of each day. The interest rate applied each day is equal to the annual percentage rate applicable to the loan at the time divided by 365.

8.5 Interest accrues on a daily basis from the day the Lender disburses money at your request to make the first advance. This applies whether or not any real estate transaction to which the advance relates (such as a refinance or purchase) occurs on that day.

8.6 If more than one interest rate applies to your loan, we will apply the applicable daily percentage rate to the relevant loan account.

8.7 You can find out your current interest rate(s) at any time by contacting us. We can change your interest rate(s) at any time except during a fixed rate period.

8.8 If you become liable by a court order to pay any money due under your loan agreement, you must pay interest at the higher of the rate ordered by the court and the rate payable under your loan agreement.

9. Repaying your loan early

IMPORTANT: You may have to pay fees if you repay your loan early.

9.1 You may make additional payments or repay your loan in full at any time. If you do:

  1. fees may be payable if specified in the Financial Table (as varied from time to time); and
  2. repayments greater than your scheduled repayment will not be credited to any offset sub- account unless you specifically request so before making the payment; and
  3.  you may be able to redraw any excess repayments.

9.2 If you inform us that you propose to repay your loan in full, we may place a stop on all further debits to your loan account to enable us to provide you with a payout figure.

10. About your redraw facility

This clause 10 applies if your loan has a redraw facility.

IMPORTANT: We can change, suspend or cancel your redraw facility at any time.

10.1 We will tell you if redraw facilities are available. Redraws will be processed as we decide from time to time. If you request a redraw, we have full discretion whether or not to approve your request.

10.2 We may change, suspend or cancel the redraw facility at any time. If we do any of these things, we will act reasonably and notify you promptly (which may be after the change, suspension or cancellation has taken effect).

10.3 Any redraw will be made from the loan account specified by you, or if no loan account is specified, the loan account determined by us.

10.4 Subject to this clause 10, if you have made extra payments above your minimum repayment amount, you may redraw up to the scheduled balance of the relevant loan account provided that:

  1. you have not defaulted under your loan agreement;
  2. your redraw facility has not been suspended or cancelled by us;
  3. no further charge or security interest has been granted over any of the security; and
  4. no other restrictions are set out in your loan agreement.

10.5 The amount available for redraw is the scheduled balance of the relevant loan account less the amount you owe us. Because the scheduled balance reduces over the term of your loan (except during any interest only period), the amount available for redraw will also reduce over the term of your loan.

10.6 The amount you redraw must not be less than the minimum amount specified by us from time to time, and must not be more than the maximum amount specified by us from time to time.

10.7  You must not draw more than the amount available for redraw. If you draw more than the amount available for redraw, you must repay the excess promptly after our demand, and we may charge default interest on that amount until it is repaid.

10.8 We may reduce the amount you can redraw by the estimated amount of your next scheduled repayment.

10.9 You must keep the method of making redraws from your loan accounts (including any offset sub-account) confidential to ensure that there are no unauthorised transactions or other dealings with your loan accounts.

10.10  You can obtain a redraw:

  1. if internet access is available under your loan, by using internet access in accordance with our internet access terms and conditions;
  2. if telephone access is available under your loan, by using telephone access in accordance with our telephone access terms and conditions; or
  3. by any other method we approve from time to time.

10.11  If you make your request for redraw manually, you should allow at least two business days for your redraw to be processed.

10.12  If you attempt to redraw more than the amount available for redraw, we may (but are not obliged to) stop or prevent the payment.

10.13  If you request a redraw, and for that loan account your existing repayments are not sufficient to repay the amount owing under that loan account over the remaining term, we may recalculate your future repayments for that loan account.

11. About your offset facility

This clause 11 applies if your loan has an offset facility.

IMPORTANT: We can change, suspend or cancel your offset facility at any time.

11.1 We will tell you if offset facilities are available.

11.2 We may change, suspend or cancel the offset facility at any time. If we do any of these things, we will act reasonably and notify you promptly (which may be after the change, suspension or cancellation has taken effect).

11.3 We do not make any representations about the tax effectiveness of any offset sub-account.

11.4 Each offset sub-account must be linked to a separate nominated loan account.

11.5 Interest payable on each loan account linked to your offset sub-account will be calculated on the daily balance of that loan account less the balance in the linked offset sub-account.

11.6 Any offset sub-account is not a standalone account and cannot be severed from your nominated loan account. Your offset sub-account is not a deposit account.

11.7 You must ensure that the balance of any offset sub-account does not exceed the amount owing under the linked loan account at any time. If the balance of your offset sub-account exceeds the amount owing under the linked loan account, we may send the excess funds back to you, or apply them towards another one of your loan accounts.

11.8 No interest is payable on any offset sub-account even if the balance exceeds the amount owing under your linked loan account.

11.9 You may draw funds from your offset sub-account(s) in the same way as for redraw as set out in clause 10.

11.10  You must make sure that you do not allow your offset sub-account to be overdrawn. If your offset sub-account is overdrawn, you must repay the excess promptly after our demand, and we may charge default interest on that amount until it is repaid.

11.11  We may reduce the amount you can draw from your offset sub-account by the estimated amount of your next scheduled repayment.

12. Changes we can make to your loan agreement

IMPORTANT: We can make changes to your loan agreement at any time. In making any changes, we will act reasonably.

12.1 Acting reasonably, we can change or vary any term of your loan agreement:

  1.  that deals with the pricing of your loan, such as your interest rate, repayments, and credit fees and charges (but subject to any specific agreement such as a fixed rate period);
  2.  that deals with the day you make repayments or we debit interest to your loan account;
  3. to accommodate a change in law or market practice;
  4. to accommodate a change in technology or other ways of communication;
  5. to accommodate a change in payment methods; or
  6. to make any other reasonable change.

12.2 If you are not satisfied with any change or variation to your loan agreement, you may repay your loan in accordance with clause 9.

12.3 We will give you:

  1. notice of a change to the interest rate(s) applicable to your loan not later than the day on which the change takes effect;
  2. not less than 30 days notice of a change to the manner in which interest is calculated or applied;
  3. not less than 20 days notice of a change to the amount, frequency or due date of your repayments;
  4. not less than 20 days notice of a change to the fees and charges payable;
  5. notice of a change to any government charge or tax not later than the day on which the change takes effect; and
  6. not less than 30 days notice of any other change we make to your loan agreement.

We may give you a shorter notice period or no notice if the change is not adverse to you or reduces your obligations.  We may also not give you notice of a change to the amount of your repayments if your repayments are determined by reference to a method of calculation.

12.4 We will give you notice of any change to your loan agreement either in writing (including by electronic means) or by publishing a notice that is accessible to you and reasonably prominent. Any variation will take effect from the date specified in the notice of change we give you.

13. Statements of account

Statements of account will be sent to you at least once every six months or more frequently if required by law.

Part B – Construction loans

This part only applies to loans made to assist in the construction of building works.

14. About your construction loan

IMPORTANT: If you have a construction loan, we may suspend, reduce or cancel progress payments. For example, we can refuse to make any further advances if anything happens which adversely affects the value of any mortgaged property or if the building works are not proceeding satisfactorily.

14.1    No building works may be commenced on any mortgaged property without our prior written consent (which will not be unreasonably withheld). You must commence and complete construction within the timeframe, if any, specified in the special conditions to your loan agreement. You must complete the building works expeditiously in accordance with the best skills and practices to our satisfaction, with plans and specifications approved by us, and with the requirements of any responsible authority (such as a local council).

14.2 The amount of credit will be advanced progressively as and when we see fit to assist in the construction of building works.

14.3 We may suspend, reduce or cancel any progress payment, and in particular can refuse to make any further advances if anything happens which in our reasonable opinion adversely affects the value of any mortgaged property or if the building works are not proceeding satisfactorily.

14.4 Generally, all progress payments will be made directly to the builder or service provider.

14.5 If total construction costs are less than the amount we agree to lend you for construction, we may reduce the amount we lend you accordingly.

14.6 If you overrun the approved planned expenditure, we may require you to fund the overrun from your own funds before we approve your next drawdown request.

14.7 We may not make progress payments for supplies until they are installed or permanently affixed to any mortgaged property.

14.8 Any variations to the building works must be funded by you unless we agree otherwise in writing.

15. Your obligations in relation to construction

15.1 Before we make any progress payment under your loan agreement, we may require you to give us the following documents in a form and substance acceptable to us:

  1. a copy of the building contract, including all variations, between you and the builder in relation to construction, with a completion date acceptable to us and with a licensed builder acceptable to us;
  2. a copy of the plans and specifications approved by the relevant authority in relation to construction;
  3. home owners warranty insurance (where applicable);
  4. a builders all risk insurance policy and a certificate of currency for that policy;
  5. an identification survey report completed by a licensed land surveyor;
  6. a progress payment authority signed by you; and
  7. anything else we reasonably require.

You are still liable under your loan agreement if we make any progress payment without requiring any of these things.

15.2 You must also:

  1.  as soon as the building works are complete, provide to the Mortgage Manager:
    1. a general insurance policy noting the Lender’s interest as mortgagee. The policy must include cover for fire and damage, evidenced by a copy of the certificate of currency (a cover note is not acceptable), and be otherwise on terms acceptable to us; and
    2. a final certificate from the local council or other responsible authority confirming that building works have been completed in accordance with all relevant requirements;
  2. ensure that the agreed drawdown schedule is observed and that there are always sufficient undrawn funds under the loan to complete construction;
  3. promptly comply with any condition we impose in relation to any progress payment or the building works; and
  4. not vary or terminate the building contract without our prior written consent (which will not be unreasonably withheld).

15.3 We accept no responsibility in respect of the building works irrespective of whether we conduct any inspections, make any comments or requirements, or make any progress payments. You must satisfy yourself that the building works are properly carried out.

Part C – Default

16. Default interest

IMPORTANT: If you do not make any payment by the due date, you must pay default interest on the overdue amount until it is paid. Default interest is payable on the whole of the amount you owe us if that amount becomes due.

16.1 If any amount due by you is not paid on the due date, you must pay default interest on the overdue amount until the overdue amount plus the default interest on that amount is paid. You will also be liable for any default fees specified in the Financial Table (as varied from time to time).

16.2 Default interest is also payable:

  1. on the whole of the amount you owe us if that amount becomes due for any reason; and
  2. on any amount owing because the balance of any loan account exceeds the scheduled balance of that loan account,

until those amounts are paid.

16.3 Acting reasonably, we may change the default rate of interest at any time without your consent. You will be notified of any changes in the default rate in the same way any variations to the interest rate are notified to you.

16.4 Default interest is calculated, accrues, is debited and is payable in the same way as ordinary interest.

17. Consequences of a breach of any term

If:

  1. you breach any term of your loan agreement or any other agreement;
  2. an event of default occurs; or
  3. any security or guarantee is terminated or is of reduced force and effect,

then:

  1. we will not be obliged to lend you any more money and we can stop any redraws or withdrawals from your offset sub-account; and
  2. we may rectify the breach or event of default by performing your obligations under your loan agreement or any other agreement.

IMPORTANT: The events which may cause you to default under your loan are listed below. You may default under your loan even if you have made all your payments. If you default, you may lose your property.

18. Monetary events of default

A monetary event of default is an event of default that occurs as a result of your failure to make a payment. Each of the following is a monetary event of default:

  1. you do not pay any money due to us under your loan agreement or any other agreement by the due date for payment; or
  2. you do not pay any amount exceeding $50,000 to any person other than us by the due date for payment.

19. Non-monetary events of default

A non-monetary event of default is an event of default that occurs even if you have made all your payments. Each of the following is a non-monetary event of default:

  1.  if you are an individual:
    1. you become bankrupt;
    2. you are unable to pay your debts as they fall due; or
    3. you make any arrangement with your creditors;
  2. if you or a guarantor is a company:
    1. proceedings are commenced to wind up the company;
    2. a receiver, manager, receiver and manager, administrator, controller, provisional liquidator or liquidator is appointed to the company or any part of the company’s assets; or
    3. the company is, or is deemed or presumed by law or a court to be, insolvent;
  3. you or a guarantor no longer has legal capacity;
  4.  enforcement proceedings are taken against you or a guarantor, or your or their assets, by another creditor;
  5. early repayment is required under any other agreement, or default based action is taken against you or a guarantor by us under any other agreement, in each case due to a non- monetary event of default of the kind described in this clause 19;
  6. we reasonably believe that you or a guarantor has not complied with the law or any requirement of any competent authority, and such non- compliance has or may have a material adverse effect on the assets of you or a guarantor or any business conducted by you or a guarantor;
  7. it becomes unlawful for you or us to continue with your loan agreement or any other agreement;
  8. you or a guarantor gives us information, or makes a representation or warranty to us, that is materially incorrect or misleading (including by omission), and is such that we would not have provided the loan, or would only have provided the loan on different terms, if we had known the correct information;
  9. you use the loan for a purpose not approved by us;
  10. you use the loan for an illegal or improper purpose, or to finance an illegal or improper activity;
  11. the assets of you or a guarantor are dealt with, or attempted to be dealt with, in breach of the terms of your loan agreement, any security or any other agreement without our prior written consent (which will not be unreasonably withheld), including:
    1. any mortgaged property becomes subject to a mortgage or charge without a priority agreement being in place between us and the other security holder on terms acceptable to us (acting reasonably);
    2. any mortgaged property becomes subject to a mortgage or charge without our prior written consent (which will not be unreasonably withheld); or
    3. the amount secured by any mortgage or charge over any mortgaged property is increased without our prior written consent (which will not be unreasonably withheld);
  12. you or a guarantor does not provide any financial information required by us in connection with your loan;
  13. you or a guarantor does not maintain any licence or permit necessary to conduct any business conducted by you or a guarantor;
  14.  you or a guarantor does not maintain any insurance required by us in connection with your loan;
  15. legal or beneficial ownership, or management control, of you or a guarantor, or your or their business, changes without our prior written consent (which will not be unreasonably withheld);
  16. without our prior written consent (which will not be unreasonably withheld), the status, capacity or composition of you or a guarantor changes, including:
    1.  you or a guarantor ceases to carry on all or a material part of your or their business, or disposes of all or a material part of your or their assets; or
    2. if you or a guarantor is an individual, you or a guarantor is sentenced to jail for a term of longer than 12 months;
  17.  any mortgaged property is:
    1. materially damaged, destroyed or demolished, and we reasonably consider that the mortgaged property cannot be expected to be reinstated within a reasonable time and/or without material loss of any material income from the mortgaged property; or
    2. taken out of your control;
  18. there is a material reduction in the value of the mortgaged property;
  19. any repairs necessary to keep any mortgaged property in good repair are not made in a timely fashion;
  20. any amount required to be paid in connection with the mortgaged property (including council rates, water rates, land tax or shared title contributions) is not paid within 90 days of the due date; or
  21. any other event specified to be an event of default for the purposes of your loan agreement occurs.

20. Notification of an event of default

Without limiting our rights under your loan agreement in any way, you must promptly notify us in writing if any event of default occurs.

21. What the Lender can do if an event of default occurs

21.1 Subject to clauses 21.2 to 21.7 inclusive, at any time after an event of default occurs, we can take any of the following actions.

  1. Demand and require payment of any money due under your loan agreement.
  2. Call up the loan and require payment of the amount you owe us.
  3. Exercise any right or power conferred by law, your loan agreement or any security, including taking possession of and selling any mortgaged property.
  4. In the case of a construction loan, complete the building works in any way we consider appropriate. We are not obliged to complete the building works. We may change the plans and specifications, and we may vary or terminate the building contract. We may employ any consultants or other builders we consider appropriate.

21.2 We will only act on a non-monetary event of default if the event by its nature is material, or we reasonably consider that the event has had, or is likely to have, a material impact on:

  1. the ability of you or a guarantor to meet your or their financial obligations to us (or our ability to assess this);
  2. our security risk (or our ability to assess this); or
  3. our legal or reputational risk where an event in clause 19(f), 19(g), 19(h) or 19(j) occurs.

21.3 If an event of default occurs, we will not:

  1. require you to repay the amount you owe us;
  2. take enforcement action against you; or
  3. enforce any security held to secure repayment of your loan,

unless:

  1. we have given you at least 30 days written notice of the event of default; and
  2. if the event of default is remediable, you have not remedied that event of default within 30 days.

21.4 If an event of default is remediable, and you remedy that event of default within 30 days, we may take any action specified in clauses 21.3(a), 21.3(b) or 21.3(c) if an event of default of the same type has arisen during that period.

21.5 We do not need to give you notice to repay an overdraft or on-demand facility.

21.6 If your loan is regulated by the National Credit Code, we do not need to give you a default notice or wait 30 days before commencing enforcement action if:

  1. we reasonably believe that we were induced by fraud by you or a guarantor to enter into your loan agreement;
  2. we have made reasonable attempts to locate you or a guarantor but without success;
  3. a court authorises us to begin enforcement proceedings; or
  4. we reasonably believe that you or a guarantor has removed or disposed of any mortgaged goods (or intends to remove or dispose of any mortgaged goods), or that urgent action is necessary to protect any mortgaged goods.

21.7 If your loan is not regulated by the National Credit Code, we may give you less than 30 days notice or no notice if:

  1. the event of default is unable to be remedied;
  2. it is reasonable for us to do so to manage a material and immediate risk relating to the nature of the relevant event of default, your particular circumstances, or the value of any mortgaged property or any security; or
  3. we have already given you a notice to remedy a non-monetary event of default and you have not remedied that event of default.

21.8 We can take action even if we do not do so promptly after the event of default occurs. We do not lose any rights or forgive any event of default unless we do so in writing.

21.9 We can exercise these rights with or without taking possession of any mortgaged property. If the Lender holds more than one security, we can enforce any one of the securities first or all of them at the same time.

21.10 Our rights and remedies under your loan agreement may be exercised by any of our employees or any other person we authorise.

21.11 We are not liable for any loss caused by the exercise, attempted exercise, failure to exercise, or delay in exercising any of our rights or remedies, except where such loss arises from the mistake, error, fraud, negligence or wilful misconduct of us, our employees, our agents or a receiver we appoint.

22. Enforcement expenses

IMPORTANT: If you default under your loan, enforcement expenses may be payable. This means that you may have to pay any of our reasonable costs incurred in maintaining any mortgaged property, collection expenses, and any other internal or external costs we reasonably incur as a result of your default.

22.1 Enforcement expenses may become payable under your loan agreement and any security if you breach your loan agreement or if an event of default occurs. We may debit your loan account with our reasonable enforcement expenses at any time after they are incurred, and we may then require you to pay these costs promptly after our demand (including by using any direct debit or similar authority you have given us), collect them with your regular repayments, or require them to be repaid by one or more repayments.

22.2 Enforcement expenses payable by you will not exceed our reasonable enforcement costs (including internal costs).

22.3 Enforcement expenses include the Lender’s and Mortgage Manager’s reasonable expenses incurred in preserving, maintaining or selling any mortgaged property (including insurance, rates and taxes payable in respect of any mortgaged property), collection expenses, expenses resulting from dishonour of a payment, and any internal or external costs we reasonably incur as a result of you breaching your loan agreement or an event of default occurring (including legal costs and expenses on a full indemnity basis or solicitor and own client basis, whichever is higher).

22.4 You indemnify the Lender from and against any expense, loss, loss of profit, damage or liability that the Lender incurs as a consequence of a breach of your loan agreement or an event of default occurring, except where such loss arises from the mistake, error, fraud, negligence or wilful misconduct of the Lender, its employees, its agents or a receiver it appoints, or is otherwise recovered by the Lender.

Part D – General provisions

23. Government charges and GST

23.1 You must pay us any government duties, taxes, and other charges on receipts, debits or withdrawals that apply to your loan, including:

  1.  stamp duty;
  2. income tax payable by you (if the Commissioner of Taxation requires us to deduct this from your loan account);
  3. withholding tax; and
  4.  goods and services tax (GST).

23.2 You must pay these duties, taxes and charges whether or not someone else is liable to pay them and whether or not the loan is made. We may debit these duties, taxes and charges to your loan account as and when they become payable. We do not need to tell you first.

23.3 If any payment to the Lender is for a taxable supply for the purposes of GST or any similar tax, you must also pay to the Lender an additional amount equal to the tax relating to that supply.

24. Disclosures to guarantors

We may disclose the following documents to each guarantor:

  1. a copy of any notice, including correspondence, to us or to you;
  2. any credit report received in relation to you;
  3. any financial statements you have given us;
  4. any notice of demand, or information regarding a dishonour, on any loan with us;
  5. information on any excess or overdrawing;
  6. a copy of your statement of account; and
  7. any other information or document relating to you and your loan accounts with us.

25. Providing financial statements

Within 14 days of our request, you must provide to us any information we reasonably require relating to your business, assets and financial affairs. For example, if you are an individual, we may require a copy of your taxation return or an assets and liabilities statement. In relation to a company, we may require a balance sheet, a profit and loss statement, or both. We may require this information to be certified or audited.

26. Anti-money laundering and counter-terrorism financing

26.1 You must not use your loan for the purposes of money laundering or terrorism financing. You indemnify us from and against any loss which we incur as a result of your breach of this obligation, except where such loss arises from the mistake, error, fraud, negligence or wilful misconduct of us, our employees, our agents or a receiver we appoint, or is otherwise recovered by us.

26.2 The amount you owe us may become payable if we reasonably believe that continuing with your loan agreement would cause us to breach an applicable law or would represent an unacceptable level of risk for us because:

  1. we reasonably believe that you have migrated to a country that we determine is ‘high risk’ given our obligations under anti-money laundering and counter-terrorism financing laws in respect of the services we provide;
  2. you fail to provide any information or document to us that we have requested for the purpose of our compliance with applicable laws (including any details necessary for us to verify your nationality in accordance with anti-money laundering and counter- terrorism financing laws); or
  3. we reasonably believe that you are ‘high risk’ given our obligations under anti-money laundering and counter- terrorism financing laws.

26.3 If any of the events in clause 26.2 occur, we will endeavour to give you not less than 90 days notice to repay the amount you owe us.

26.4 We may delay, block, freeze or refuse a transaction from any of your loan accounts if we have reasonable grounds to believe that the transaction breaches Australian anti-money laundering and counter-terrorism financing laws, other laws or sanctions (or the law or sanctions of any other country). If transactions are delayed, blocked, frozen or refused, we are not liable for any loss you suffer in connection with your use of the loan account.

27. If your loan account has a credit balance

If you repay us more than the amount you owe us, we may place the excess funds into a suspense account, deposit it with a bank, or pay it to you. We may not pay you interest on that amount.

28. Insuring the mortgaged property

28.1 You must keep any mortgaged property insured for not less than its full replacement value on terms approved by us (acting reasonably) against loss or damage by fire, storm, tempest and any other risks specified by us (acting reasonably). You must also maintain public liability insurance in respect of any mortgaged property and any other insurance we reasonably require.

28.2 All insurance policies must be with an insurer approved by us (acting reasonably), and our interest as mortgagee must be noted until the amount you owe us is repaid.

28.3 If any loss or damage to any mortgaged property occurs, we may enforce any rights under the insurance policy and settle any claim against the insurer. We may require any money paid by the insurer to be paid directly to us. We may apply that money as we see fit, including to repair or rebuild the mortgaged property, apply it towards repayment of the amount you owe us, or hold it as additional security for the loan.

28.4 You must provide evidence of currency of the insurance of any mortgaged property when requested by us (acting reasonably).

29. Valuations of the mortgaged property

29.1 We may obtain valuations or other reports concerning any mortgaged property whenever and as often as we decide (acting reasonably). You must assist this process by providing access to and information about any mortgaged property when reasonably requested by us.

29.2 Our processes in relation to external expert valuations will be fair and transparent. Our communication will be clear and we will explain the purpose of the valuation to you.

29.3 We accept no responsibility if you rely on these valuations. You should obtain your own valuations of any mortgaged property.

30. Governing law

30.1 Your loan agreement is usually governed by the laws of the Australian state or territory in which you reside. If there are two or more borrowers, and each of you reside in the same Australian state or territory when your loan agreement is entered into, your loan agreement is governed by the laws of that state or territory. If there are two or more borrowers who reside in different states or territories, your loan agreement is governed by the laws of the Australian state or territory in which the main mortgaged property (as determined by us) is located.

30.2 If any borrower does not ordinarily reside in Australia, your loan agreement is governed by the laws of the Australian state or territory in which the main mortgaged property (as determined by us) is located.

30.3 You submit to the jurisdiction of the courts of the Australian state or territory whose laws apply to your loan agreement and the proper jurisdiction of any other court.

31. How we can deal with your loan agreement

IMPORTANT: We may disclose information about you to any third party involved in an actual or proposed assignment, novation or dealing by us, and that disclosure may be in a form that may enable that third party to identify you.

31.1 We may at any time assign, novate or otherwise deal with our rights and obligations under your loan agreement, any security, and any document or agreement entered into or provided under or in connection with your loan agreement in any way we wish. You must sign anything and do anything we reasonably require to enable any dealing with your loan agreement, any security, and any document or agreement entered into or provided under or in connection with your loan agreement. Any dealing with our rights does not change your obligations under your loan agreement in any way.

31.2 You may not assign, novate or otherwise deal with your rights or obligations under your loan agreement, any security, and any document or agreement entered into or provided under or in connection with your loan agreement.

31.3 We may disclose information about you, your loan agreement or any security to anybody involved in an actual or proposed assignment, novation or dealing by us with our rights under your loan agreement.

32. Applicable laws

To the extent that your loan agreement is regulated under consumer legislation (eg the National Credit Code) or any other law, any provisions in your loan agreement which do not comply with that law have no effect, and to the extent necessary, your loan agreement is to be read so it does not impose obligations prohibited by that law.

33. Severability

If any provision of your loan agreement is illegal or becomes illegal at any time, the affected provision will cease to have effect, but the balance of your loan agreement will remain in full force and effect, and we may by notice vary your loan agreement so that the provision is no longer illegal.

34. If you are a trustee

If you are at any time a trustee of any trust, you are liable under your loan agreement in your own right and as trustee of the trust. Accordingly, the Lender can recover against the trust assets as well as against you. An event of default occurs if there is a change of trustee, a termination of the trust, or any material change to the terms of the trust without our prior written consent, which will not be unreasonably withheld. You must comply with your obligations as trustee of the trust.

35. Changes to your contact details

You must tell us promptly if your contact details change (including any residential, postal or electronic address, or your phone number) or if you think there is any information that we should be aware of about your ability to comply with your loan agreement.

36. How we can give you notices or other documents in connection with your loan

36.1 Subject to any applicable laws, we may give or serve any notice, statement, demand, court document (including any collection notice, default notice, court originating process or other court document) or other document connected to your loan agreement or any mortgage given under your loan agreement by:

  1. delivering it to you personally (or, if you are a company, to one of your directors);
  2. posting it to or leaving it at your residential or business address last known to us;
  3. electronic means to your electronic address last known to us; or
  4. any other means permitted by law.

36.2 Subject to any applicable laws, you consent to any notice, statement, demand, court document or other document connected to your loan agreement or any mortgage given under your loan agreement being given or served by electronic means, including any documents that would otherwise require personal service in accordance with the relevant court rules in force in the jurisdiction in which any mortgaged property is located.

36.3 Any notice, statement, demand, court document or other document given by us to you will be taken to have been served:

  1. if posted, when it would have been delivered in the ordinary course of post; and
  2. if sent electronically, on conclusion of transmission.

36.4 Any notice, statement, demand, court document or other document may be signed by any employee, solicitor or agent on our behalf.

37. Liability for shortfall

IMPORTANT: If the sale proceeds from any mortgaged property are insufficient to fully repay the amount you owe us, you are still liable for the shortfall.

If you default under your mortgage, resulting in the sale of any mortgaged property, and the sale proceeds are insufficient to fully repay the amount you owe us, you are still legally responsible for repaying the amount outstanding under the mortgage.

38. About the Mortgage Manager and the Lender

The Mortgage Manager who arranges your loan may deal with a number of different funders. In this way, the Mortgage Manager can provide borrowers with a broad range of loan products. As a result, interest rates may differ from time to time between the Mortgage Manager’s different products. Accordingly, you may see the Mortgage Manager advertising a different rate to the rate applicable to your loan. This will probably be because that rate applies to a different funder. The Lender may inform you of a replacement Mortgage Manager at any time.

39. Identification information

On request by us, you must provide us with any information we reasonably require about you or anyone authorised to operate your loan account and, if you are a company or trustee, information about beneficial owners of you.

40. If there is a trustee in bankruptcy or liquidator

If a trustee in bankruptcy or liquidator is appointed to you, they may ask us to refund a payment we have received in relation to your loan. To the extent we are obliged to or agree to make a refund, we may treat the original payment as if it had not been made except for the purpose of calculating interest payable by you.

41. Third party systems

Our provision of services and finance is dependent on third party systems and financing. We will not be liable to you for any failure or delay in meeting our obligations to you to the extent they are beyond our reasonable control, including:

  1. any disruption to financial markets;
  2. delays or failures in third party payment and settlement systems; and
  3. any disruption of the internet, interference from third parties over the internet, or in relation to third party IT systems and infrastructure.

Part E – Definitions and interpretation

42. Definitions

In your loan agreement, the following words are defined as follows.

amount of credit means the amount specified in the Financial Table in your loan agreement as varied from time to time.

amount you owe us means the total amount outstanding from time to time in respect of all your accounts provided under your loan agreement, including all accrued interest, fees and charges (including where applicable those that accrue on partial or total repayment), and includes any part of that amount.

business day means a day that is not a Saturday or Sunday, or a New South Wales or Commonwealth public holiday on which banks are generally not open to conduct business in New South Wales.

disclosure date means the date specified in the document that contains the Financial Table.

event of default means any event described in clauses 18 and 19.

final repayment date:

  1. means the first to occur of:
    1. the date on which your loan term ends;
    2. the date on which the final repayment is due as a result of an event of default;
    3.  the date on which you elect to repay the whole of the amount you owe us;
    4. the date on which the whole of the amount you owe us becomes payable for some other reason; and
    5.  such other date which we agree with you; or
  2. if your loan is a bridging loan, means the repayment date (as defined in the document that contains the Financial Table).

guarantor means any person who at any time guarantees to the Lender the payment of all or any part of the amount you owe us, and includes any guarantor specified in your loan agreement.

loan agreement means the loan agreement which incorporates these General Terms & Conditions and includes any variations of that loan agreement. The document that contains the Financial Table and these General Terms & Conditions together comprise your loan agreement.

mortgaged property means any real estate subject to the security and, where the context permits, any other property subject to the security, and includes any improvements, attachments or contracts relating to that property and any part of that property.

other agreement means any other agreement or arrangement under which the Lender provides financial accommodation to you or any guarantor at any time.

scheduled balance means the amount which would be owing under your loan agreement if all repayments were made on the due date.

security means the security specified in the document that contains the Financial Table and any other security from time to time given to secure your obligations under your loan agreement.

settlement date means the date we first advance funds to you.

43. Interpretation

In your loan agreement:

  1. a reference to the singular includes the plural and vice versa;
  2.  a reference to a document includes any variation or replacement of it;
  3. a reference to a person includes any other entity recognised by law;
  4. a reference to a person or to a party to your loan agreement includes its successors and permitted assigns;
  5. headings are for ease of reference only and not to assist interpretation;
  6. the use of the word ‘includes’ or ‘including’ is not to be taken as limiting the meaning of the words preceding it; and
  7. use of examples is illustrative of the context only and does not limit the natural meaning of the terms of your loan agreement.

If the borrower is a company, or if the loan is predominantly used for business purposes or investment purposes (except for investment in residential property), the loan will not be regulated by the National Credit Code despite any statement that the National Credit Code applies to the loan. The information statement below only applies to you if your loan is regulated by the National Credit Code.

INFORMATION STATEMENT

THINGS YOU SHOULD KNOW ABOUT YOUR PROPOSED CREDIT CONTRACT

This statement tells you about some of the rights and obligations of yourself and your credit provider. It does not state the terms and conditions of your contract.

If you have any concerns about your contract, contact the credit provider and, if you still have concerns, the AFCA scheme, or get legal advice.

THE CONTRACT

1 How can I get details of my proposed credit contract?

Your credit provider must give you a precontractual statement containing certain information about your contract. The precontractual statement, and this document, must be given to you before –

–    your contract is entered into; or

–    you make an offer to enter into the contract, whichever happens first.

2 How can I get a copy of the final contract?

If the contract document is to be signed by you and returned to your credit provider, you must be given a copy to keep. Also, the credit provider must give you a copy of the final contract within 14 days after it is made. This rule does not, however, apply, if the credit provider has previously given you a copy of the contract document to keep.

If you want another copy of your contract write to your credit provider and ask for one. Your credit provider may charge you a fee. Your credit provider has to give you a copy –

–    within 14 days of your written request if the original contract came into existence 1 year or less before your request; or

–    otherwise within 30 days of your written request.

3 Can I terminate the contract?

Yes. You can terminate the contract by writing to the credit provider so long as –

–    you have not obtained any credit under the contract; or

–    a card or other means of obtaining credit given to you by your credit provider has not been used to acquire goods or services for which credit is to be provided under the contract.

However, you will still have to pay any fees or charges incurred before you terminated the contract.

4  Can I pay my credit contract out early?

Yes. Pay your credit provider the amount required to pay out your credit contract on the day you wish to end your contract.

5 How can I find out the pay out figure?

You can write to your credit provider at any time and ask for a statement of the pay out figure as at any date you specify. You can also ask for details of how the amount is made up.

Your credit provider must give you the statement within 7 days after you give your request to the credit provider. You may be charged a fee for the statement.

6 Will I pay less interest if I pay out my contract early?

Yes. The interest you can be charged depends on the actual time money is owing. However, you may have to pay an early termination charge (if your contract permits your credit provider to charge one) and other fees.

7 Can my contract be changed by my credit provider?

Yes, but only if your contract says so.

8 Will I be told in advance if my credit provider is going to make a change in the contract?

That depends on the type of change. For example –

–    you get at least same day notice for a change to an annual percentage rate. That notice may be a written notice to you or a notice published by your credit provider.

–    you get 20 days advance written notice for –

–    a change in the way in which interest is calculated; or

–    a change in credit fees and charges; or

–    any other changes by your credit provider,

except where the change reduces what you have to pay or the change happens automatically under the contract.

9 Is there anything I can do if I think that my contract is unjust?

Yes. You should first talk to your credit provider. Discuss the matter and see if you can come to some arrangement. If that is not successful, you may contact the AFCA scheme. The AFCA scheme is a free service established to provide you with an independent mechanism to resolve specific complaints. The AFCA scheme can be contacted by phone on 1800 931 678, by email at info@afca.org.au, or in writing to GPO Box 3, Melbourne VIC 3001.

Alternatively, you can go to court. You may wish to get legal advice, for example from your community legal centre or Legal Aid.

You can also contact ASIC, the regulator, for information on 1300 300 630 or through ASIC’s website at http://www.asic.gov.au.

INSURANCE

10 Do I have to take out insurance?

Your credit provider can insist you take out or pay the cost of types of insurance specifically allowed by law. These are compulsory third party personal injury insurance, mortgage indemnity insurance or insurance over property covered by any mortgage. Otherwise, you can decide if you want to take out insurance or not. If you take out insurance, the credit provider cannot insist that you use any particular insurance company.

11 Will I get details of my insurance cover?

Yes, if you have taken out insurance over mortgaged property or consumer credit insurance and the premium is financed by your credit provider. In that case the insurer must give you a copy of the policy within 14 days after the insurer has accepted the insurance proposal.

Also, if you acquire an interest in any such insurance policy which is taken out by your credit provider then, within 14 days of that happening, your credit provider must ensure you have a written notice of the particulars of that insurance.

You can always ask the insurer for details of your insurance contract. If you ask in writing your insurer must give you a statement containing all the provisions of the contract.

12 If the insurer does not accept my proposal, will I be told?

Yes, if the insurance was to be financed by the credit contract. The insurer will inform you if the proposal is rejected.

13 In that case, what happens to the premiums?

Your credit provider must give you a refund or credit unless the insurance is to be arranged with another insurer.

14 What happens if my credit contract ends before any insurance contract over mortgaged property?

You can end the insurance contract and get a proportionate rebate of any premium from the insurer.

MORTGAGES

15 If my contract says I have to give a mortgage, what does this mean?

A mortgage means that you give your credit provider certain rights over any property you mortgage. If you default under your contract, you can lose that property and you might still owe money to the credit provider.

16 Should I get a copy of my mortgage?

Yes. It can be part of your credit contract or, if it is a separate document, you will be given a copy of the mortgage within 14 days after your mortgage is entered into.

However, you need not be given a copy if the credit provider has previously given you a copy of the mortgage document to keep.

17 Is there anything that I am not allowed to do with the property I have mortgaged?

The law says you cannot assign or dispose of the property unless you have your credit provider’s, or the court’s, permission. You must also look after the property. Read the mortgage document as well. It will usually have other terms and conditions about what you can or cannot do with the property.

18 What can I do if I find that I cannot afford my repayments and there is a mortgage over property?

See the answers to questions 22 and 23. Otherwise you may –

–    if the mortgaged property is goods – give the property back to your credit provider, together with a letter saying you want the credit provider to sell the property for you;

–    sell the property, but only if your credit provider gives permission first;

OR

–    give the property to someone who may then take over the repayments, but only if your credit provider gives permission first.

If your credit provider won’t give permission, you can contact the AFCA scheme for help.

If you have a guarantor, talk to the guarantor who may be able to help you.

You should understand that you may owe money to your credit provider even after the mortgaged property is sold.

19 Can my credit provider take or sell the mortgaged property?

Yes, if you have not carried out all of your obligations under your contract.

20 If my credit provider writes asking me where the mortgaged goods are, do I have to say where they are?

Yes. You have 7 days after receiving your credit provider’s request to tell your credit provider. If you do not have the goods you must give your credit provider all the information you have so they can be traced.

21  When can my credit provider or its agent come into a residence to take possession of mortgaged goods?

Your credit provider can only do so if it has the court’s approval or the written consent of the occupier which is given after the occupier is informed in writing of the relevant section in the National Credit Code.

GENERAL

22 What do I do if I cannot make a repayment?

Get in touch with your credit provider immediately. Discuss the matter and see if you can come to some arrangement. You can ask your credit provider to change your contract in a number of ways –

–    to extend the term of your contract and reduce payments; or

–    to extend the term of your contract and delay payments for a set time; or

–    to delay payments for a set time.

23 What if my credit provider and I cannot agree on a suitable arrangement?

If the credit provider refuses your request to change the repayments, you can ask the credit provider to review this decision if you think it is wrong.

If the credit provider still refuses your request, you can complain to the AFCA scheme. Further details about this scheme are set out below in question 25.

24 Can my credit provider take action against me?

Yes, if you are in default under your contract. But the law says that you cannot be unduly harassed or threatened for repayments. If you think you are being unduly harassed or threatened, contact the AFCA scheme or ASIC, or get legal advice.

25 Do I have any other rights and obligations?

Yes. The law will give you other rights and obligations. You should also READ YOUR CONTRACT carefully.

IF YOU HAVE ANY COMPLAINTS ABOUT YOUR CREDIT CONTRACT, OR WANT MORE INFORMATION, CONTACT YOUR CREDIT PROVIDER. YOU MUST ATTEMPT TO RESOLVE YOUR COMPLAINT WITH YOUR CREDIT PROVIDER BEFORE CONTACTING THE AFCA SCHEME. IF YOU HAVE A COMPLAINT WHICH REMAINS UNRESOLVED AFTER SPEAKING TO YOUR CREDIT PROVIDER, YOU CAN CONTACT THE AFCA SCHEME OR GET LEGAL ADVICE.

THE AFCA SCHEME IS A FREE SERVICE ESTABLISHED TO PROVIDE YOU WITH AN INDEPENDENT MECHANISM TO RESOLVE SPECIFIC COMPLAINTS. THE AFCA SCHEME CAN BE CONTACTED BY PHONE ON 1800 931 678, BY EMAIL AT INFO@AFCA.ORG.AU, OR IN WRITING TO GPO BOX 3, MELBOURNE VIC 3001.

PLEASE KEEP THIS INFORMATION STATEMENT. YOU MAY WANT SOME INFORMATION FROM IT AT A LATER DATE.